December 16, 2019

Toshiba E-STUDIO4508A All in One Printer MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Manual

Toshiba E-STUDIO4508A All in One Printer MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Manual - page 58

3 TROUBLESHOOTING

56    Scanning Problems

Scanning Problems

This section describes troubleshooting for using scan data.

„

The scanned data cannot be saved in the specified location

Problem Description

I have scanned a document from the [SCAN] button on the control panel by using the SMB/FTP/OTHER menu, but the 

data is not saved in the specified location.

Corrective Action

Check the following points:

[SCAN TO SMB]

y

The network path to the folder where you want to store the scanned data is correctly specified.

y

The user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.

y

The option to enable sending scan jobs over SMB is enabled. For instructions on how to enable this option, refer to the 

Configuration and Setup

.

[SCAN TO FTP]

y

The path to the folder in the FTP server where you want to store the scanned data is correctly specified.

y

The user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.

y

The FTP server is operating properly.

y

The option to enable sending scan jobs to an FTP server is enabled. For instructions on how to enable this option, 

refer to the 

Configuration and Setup

.

[SCAN TO MAILBOX]

y

The mailbox name specified in the [MAILBOX NAME] box is correct.

To find information about troubleshooting other than the above, refer to the 

Troubleshooting Guide

.





3 TROUBLESHOOTING 56    Scanning Problems Scanning Problems This section describes troubleshooting for using scan data. „ The scanned data cannot be saved in the specified location Problem Description I have scanned a document from the [SCAN] button on the control panel by using the SMB/FTP/OTHER menu, but the  data is not saved in the specified location. Corrective Action Check the following points: [SCAN TO SMB] y The network path to the folder where you want to store the scanned data is correctly specified. y The user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct. y The option to enable sending scan jobs over SMB is enabled. For instructions on how to enable this option, refer to the 

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